Thanks to everyone who takes the time to email me "thank you". I really appreciate it. Here are excerpts from a few received over the last few months.
"Just wanted to thank you for your advice and excellent service. The dryer is brilliant and for once the house isn't strewn with clothes."
"Thanks for info and for your excellent service.
I’m sure we will be back in touch when we get to this stage in our next doer upper"
"Just a quick note to say thanks for your fantastic service. We received the machine yesterday and the delivery guy was great (I just need to grow a pair now and plumb it in!!"
"I just wanted to let you know I received my Candy tumble dryer and to thank you . I'm over the moon with it . The delivery driver was fantastic and placed it in my kitchen when I asked him too .
I recently purchased a washing machine from Currys before I found your company and was appalled at their customer service and delivery was a nightmare for the ridiculous amount I paid for it . Never again."
"True to your word, the washing machine arrived yesterday morning at 08.25 via 2mdltd.
The machine is now installed and appears to be working perfectly (I don't normally do the laundry, and my wife is currently away for a few days!).
Therefore, I would like to thank you very much for excellent service, both by yourself, and your couriers.
I hope you will forgive my initial hesitance on the telephone while ordering, but should I want to buy from you again in the future, then I shall have every confidence in you!"
"Thanks so much for your excellent customer service! I will certainly recommend you and when I need another appliance, I will purchase from you!"
"You are a star. Tumble dryer absolutely brilliant. Love it and many thanks for your efficient service. Will defo use you again and will tell all the girls about you"
"Thank you so much for a brilliant service! I am thrilled to get the product I need at a much more affordable price!"
"Thank you very much for your wonderful customer service, I really appreciate it and I will write a great review about you online for that."
"Just want to say thank you for the speedy delivery of the tumble dryer and your exceptional customer service. I am really pleased with the service and the product. I would recommend your company to friends and family."
Here is my facebook page that also contains some customer reviews:
My only negative Ebay feedback was from a lady who stated that I gave "no aftersales whatsoever". This was news to me as I had had no contact from her at all previously. Turns out she had sent me a text message whilst I was abroad on holiday (I never received this). Her machine had a manufacturers warranty and so as soon as I was able to trace her I booked a service call for her with the manufacturer.